Car Audio Shop UK : Technology Customer

A Practical Guide To Call Center Technology

Shows how to navigate the business, technical, and financial issues in building and managing a customer contact center. This book also shows how to get the most out of ACD's (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales.

£31.15

A Practical Guide to Call Center Technology by Andrew J. Waite

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More Ideas : Boost Customer : Most Out : Financial Issues : Waite Other : Satisfaction Call : Shows Satisfaction

Customer Service Training

Offers practical guidance to help you develop customer service training. This title features dozens of field-tested exercises, games, activities, icebreakers and assessment instruments that also help you teach employees the importance of customer service and improve their performance.

£40.05

Customer Service Training by Maxine Kamin

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More Ideas : Help Teach : Performance Customer : Customer Service : Develop Assessment : Exercises Instruments : Dozens Customer

Caring For The Customer

Enables managers to: explain the meaning and significance of customer care; identify their internal and external customers; identify their customers' expectations and any areas in which they are failing to meet them; provide an effective lead for their team in raising the standard of customer care; among others.

£22.99

Caring for the Customer by National Examining Board for Supervisory Management

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More Ideas : National Examining : Expectations Areas : Significance Customer : Management Raising : Expectations Others : Enables Identify

Customer Satisfaction Measurement For Iso 9000

The ISO 9000 quality management standard requires that registered companies measure customer satisfaction. This book explains how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO 9001:2000.

£34.99

Customer Satisfaction Measurement for ISO 9000 by Nigel Hill, Nigel Hill (Editor)

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More Ideas : Book Explains : Requires Registered : Satisfaction Book : Registered Will : Explains Iso : Requires Editor

Customer Relationship Management

Presents a strategic framework for successful CRM policy. This book backs up these five processes - strategy development, value creation, channel and media integration, information management and performance assessment. It concludes with interviews from four thought leaders, offering a 'futures' vision forum for CRM.

£39.16

Customer Relationship Management by Simon Knox, Stan Maklan, Adrian Payne

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More Ideas : Futures Vision : Five Processes : Framework Successful : Four Crm : Framework Strategy : Media Management

Customer Communications In Marketing

Part of the "CIM Coursebook Series", this book offers coverage of the syllabus for CIM marketing course. It is accompanied by access to Marketingonline, a online learning resource designed specifically for CIM students, where you can annotate, customise and create personally tailored notes using the electronic version of it.

£18.79

CUSTOMER COMMUNICATIONS IN MARKETING by ALISON CHEESEMAN

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More Ideas : Coverage Syllabus : Customer Communications : Create Personally : Series Students : Cheeseman Create : Cim Using

Customer Communications

Intended for Marketing Environment module, this book contains past examination papers and examiners' reports to enable readers to practise what has been learned and help prepare for the exam.

£17.02

Customer Communications by Maggie Jones

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Meeting Customer Needs

Part of the "Chartered Management of Institute" series, this book is intended for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. It features examples and case studies.

£24.92

Meeting Customer Needs by Ian Smith

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More Ideas : Institute Series : Improve Customer : Intended Managers : Intended Features : Purposes Needs : Improve Customer

Customer Service Intelligence

Presents a wide range of management and educational theories that offer different approaches for the customer service trainer. This book features case studies and examples that bring customer service intelligence to life.

£23.14

Customer Service Intelligence by Merilynn Van Der Wagen

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More Ideas : Case Studies : Approaches Customer : Service Intelligence : Case Life : Approaches Trainer : Wide Customer

Customer Relationship Management

Explains what Customer Relationship Management (CRM) is, the benefits it delivers, the contexts in which it is used, how it can be implemented and how CRM technologies can be deployed to support customer management strategies and objectives. This book includes case examples that illustrate CRM in practice.

£27.59

Customer Relationship Management by Francis Buttle

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More Ideas : Relationship Management : Examples Illustrate : Crm Practice : Buttle Relationship : Benefits Objectives : Crm Includes