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Helps trainers and managers teach the basics of providing customer service. This title includes activities that provide techniques for maintaining a positive service attitude, speaking and communicating clearly, honing superior telephone skills, and learn Peggy Carlaw, Vasudha Kathleen Deming
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Pickabook - your on-line book and educational supplier Pickabook supplies educational customers. It offers over millions of titles to match international curricula, and delivery to addresses worldwide. Ordering is quick and easy, and Pickabook's website includes lots of interesting information for schools and educational establishments.
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The Big Book Of Customer Service Training Games : Mcgraw-hill Education - Europe : Pickabook : Books
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S/Nvq Level 2 Customer Service
S/Nvq Level 2 Customer Service
£21.38
S/Nvq Level 2 Customer Service
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Designed to provide students with the underpinning knowledge for the NVQ in Customer Service at Level 2, this book covers the two mandatory units and ten of the option units. It includes case studies which give students the opportunity to analyse and disc Sally Bradley (Editor)
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Pickabook - your on-line book and educational supplier Pickabook supplies educational customers. It offers over millions of titles to match international curricula, and delivery to addresses worldwide. Ordering is quick and easy, and Pickabook's website includes lots of interesting information for schools and educational establishments.
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S/Nvq Level 2 Customer Service : Pearson Education, Oxford : Pickabook : Books
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Breakthrough Customer Service
Breakthrough Customer Service
£21.43
Breakthrough Customer Service
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This reference offers coverage of aspects of customer service and support. Contributors from companies including Coopers & Lybrand, IBM and Xerox offer advice on creating the corporate culture, establishing and using the right measurements and standards, Stanley A. Brown (Editor)
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Pickabook - your on-line book and educational supplier Pickabook supplies educational customers. It offers over millions of titles to match international curricula, and delivery to addresses worldwide. Ordering is quick and easy, and Pickabook's website includes lots of interesting information for schools and educational establishments.
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Breakthrough Customer Service : John Wiley And Sons Ltd : Pickabook : Books
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The Nordstrom Way To Customer Service Excellence
The Nordstrom Way To Customer Service Excellence
£11.38
The Nordstrom Way To Customer Service Excellence
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Nordstrom was founded in 1900 as a small Seattle shoe store; it became a full department store in 1963. The company still maintains its old fashioned values. Here, the authors not only explain the principles of the world's best customer service company, t Robert Spector, Patrick D. Mc Carthy
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Pickabook - your on-line book and educational supplier Pickabook supplies educational customers. It offers over millions of titles to match international curricula, and delivery to addresses worldwide. Ordering is quick and easy, and Pickabook's website includes lots of interesting information for schools and educational establishments.
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The Nordstrom Way To Customer Service Excellence : John Wiley And Sons Ltd : Pickabook : Books
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Monitoring, Measuring And Managing Customer Service
Monitoring, Measuring And Managing Customer Service
£18.08
Monitoring, Measuring And Managing Customer Service
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Excellence in customer service does not come about accidentally - it is a learnable set of behaviours that can be monitored, measured and managed. Drawing from the author's seminar programme, this title provides readers with a system for building and sust Gary S. Goodman
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Pickabook - your on-line book and educational supplier Pickabook supplies educational customers. It offers over millions of titles to match international curricula, and delivery to addresses worldwide. Ordering is quick and easy, and Pickabook's website includes lots of interesting information for schools and educational establishments.
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Monitoring, Measuring And Managing Customer Service : John Wiley & Sons Inc : Pickabook : Books
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The Customer Service Activity Book
The Customer Service Activity Book
£22.94
The Customer Service Activity Book
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Provides training exercises for creating top-notch customer service. This book presents an array of activities that: reinforce what good customer service is - and is not; prove the value and the importance of "sharing the load"; and show how to increase p Darryl S. Doane, Rose D. Sloat
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Pickabook - your on-line book and educational supplier Pickabook supplies educational customers. It offers over millions of titles to match international curricula, and delivery to addresses worldwide. Ordering is quick and easy, and Pickabook's website includes lots of interesting information for schools and educational establishments.
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The Customer Service Activity Book : Amacom : Pickabook : Books
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Stop Putting Prisoners On The Frontline And Calling It Customer Service
Stop Putting Prisoners On The Frontline And Calling It Customer Service
£14.06
Stop Putting Prisoners On The Frontline And Calling It Customer Service
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Takes you on a journey where you are challenged to follow the author's fresh customer service message to treat the employee as number one, and the customer as number two, in order to get customers for life. Michael Brown
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Pickabook - your on-line book and educational supplier Pickabook supplies educational customers. It offers over millions of titles to match international curricula, and delivery to addresses worldwide. Ordering is quick and easy, and Pickabook's website includes lots of interesting information for schools and educational establishments.
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Stop Putting Prisoners On The Frontline And Calling It Customer Service : Acanthus Publishing : Pickabook : Books
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Exceptional Customer Service
Exceptional Customer Service
£6.69
Exceptional Customer Service
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Shows management how to not merely give good service but how to exceed their customers' expectations. This book also provides examples of companies that provide Exceptional Customer Service. Lisa Ford, David Mc Nair, William Perry
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Pickabook - your on-line book and educational supplier Pickabook supplies educational customers. It offers over millions of titles to match international curricula, and delivery to addresses worldwide. Ordering is quick and easy, and Pickabook's website includes lots of interesting information for schools and educational establishments.
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Exceptional Customer Service : Adams Media Corporation : Pickabook : Books
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The Customer Service Toolkit
The Customer Service Toolkit
£4.01
The Customer Service Toolkit
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Part of a series of management pocketbooks, this book addresses the area of customer service. It provides advice on how to develop a customer focus within your business, and how to make sure that customer service is developed to certain possible level. It Stuart Emmett
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Pickabook - your on-line book and educational supplier Pickabook supplies educational customers. It offers over millions of titles to match international curricula, and delivery to addresses worldwide. Ordering is quick and easy, and Pickabook's website includes lots of interesting information for schools and educational establishments.
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The Customer Service Toolkit : Management Books 2000 Ltd : Pickabook : Books
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Successful Customer Service
Successful Customer Service
£6.69
Successful Customer Service
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This book takes you step-by-step the key elements of excellent customer service, and show you how your business can improve now and how to get your customers coming back for more. Pauline Rowson
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Pickabook - your on-line book and educational supplier Pickabook supplies educational customers. It offers over millions of titles to match international curricula, and delivery to addresses worldwide. Ordering is quick and easy, and Pickabook's website includes lots of interesting information for schools and educational establishments.
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Successful Customer Service : Crimson Publishing : Pickabook : Books
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